Refund policy
Overview
At SensoryLamps.com, we are committed to ensuring your satisfaction with our products. However, we understand that there may be instances where our product does not meet your expectations or suffers from a manufacturing defect or transit damage. In such cases, our refund policy described below applies.
Please note that Sensorylamps.com belongs to Brewishstore.com
Returns
If you wish to return a product due to a manufacturing defect or transit damage, you must initiate the return process within 30 days of receipt. We will not be able to accept returns after 30 days.
How to Return a Product
To start the return process, please contact our customer service team at our support email address (care@brewishstore.com) or via our website's contact form. Include your order number, the name of the product, the date of purchase, and a detailed description of the issue.
Once we have confirmed the return, we will provide you with a return authorization number and instructions on how to return the product.
Refunds
After we receive the product and validate the manufacturing defect or transit damage, we will initiate a refund. The refund will be credited to the original method of payment within a certain amount of days, depending on your card issuer's policies.
Please note that we will only refund the purchase price of the product. Shipping costs are non-refundable.
Exchanges
In case of a manufacturing defect or transit damage, we also offer an exchange option. If you choose an exchange, we will send a replacement product after receiving and validating the returned product. Please note that the availability of replacement products depends on our current stock levels.
Non-refundable items
Please note that not all items are eligible for a refund. Non-refundable items include:
- Gift cards
- Any item not in its original condition or is damaged for reasons not due to our error
- Any item returned more than 30 days after delivery
Changes to the Refund Policy
SensoryLamps.com reserves the right to amend this refund policy at any time without prior notice. If we decide to change our refund policy, we will post these changes on this page.
We recommend you check this page periodically to be aware of any changes to this policy.
Contact Us
If you have any questions about our refund policy, please contact us:
Email: care@brewishstore.com
We appreciate your business and your understanding.